Privacy Policy

Mongil Rock View Hotel (“we,” “us,” or “our”) operates the website www.mongilrockviewhotel.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, contact us, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or provide personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

Name, email address, phone number, and postal address
Booking and reservation details (dates, number of guests, room preferences, special requests)
Payment information (processed securely by third-party payment providers; we do not store full card details)
Identification details where required for check-in or legal compliance
Information submitted via contact forms, newsletter sign-ups, or feedback

Automatically collected information:

IP address, browser type, device information, operating system
Pages visited, time spent on pages, referring website
Cookies and similar tracking technologies (see Cookies section below)

Information from third parties:

Booking platforms or travel agents (if you book through them)
Publicly available sources or partners, where permitted by law

2. How We Use Your Information

We use your information to:

Process and manage reservations and stay-related services
Communicate with you about bookings, confirmations, changes, or inquiries
Provide customer support and respond to requests
Improve our website, services, and guest experience
Send marketing communications (with your consent, where required) about offers, events, or promotions
Comply with legal obligations, prevent fraud, and ensure security
Analyze website usage and performance

3. Legal Basis for Processing (where applicable)

We process personal data based on:

Performance of a contract (e.g., fulfilling your reservation)
Your consent (e.g., marketing emails)
Legitimate interests (e.g., improving services, security)
Legal obligations

4. Sharing of Your Information

We do not sell your personal information. We may share it with:

Service providers who assist with bookings, payments, website hosting, email delivery, or analytics (under strict confidentiality obligations)
Booking platforms or travel agents when you book through them
Professional advisors, auditors, or authorities when required by law or to protect our rights
In the event of a business transfer (merger, acquisition, etc.), subject to appropriate safeguards

We require third parties to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember preferences, analyze traffic, and support functionality.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We may use tools such as Google Analytics (or similar) that collect anonymized usage data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation and guest records are typically retained for a reasonable period after your stay in accordance with applicable laws and business needs.

8. Your Rights

Depending on applicable law (including Uganda’s Data Protection and Privacy Act, 2019), you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Request data portability

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

9. Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. International Transfers

Your information may be processed in Uganda or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for any transfers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Mongil Rock View Hotel
Plot 22 Adams Road, Soroti, Uganda

Phone: +(256) 776 -499-131/

Email: hello@mongilrockviewhotel.com

Website: www.mongilrockviewhotel.com